Augusta House Hospitality, LLC
Taylor Izbicki
Instructional Designer & Consultant
My Philosophy - Training & eLearning Design:
Effective training is not about delivering more content. It is about delivering the right solution. Instructional design is a tool for solving problems and driving behavior change, but not every challenge is best addressed through traditional training. The most impactful results come from identifying the root cause of a problem and aligning the solution accordingly, whether that is training, process improvement, performance support, or a combination of approaches.
My approach prioritizes thoughtful analysis, intentional design, and practical application to ensure that solutions are not only engaging, but truly effective.
My Philosophy - Hospitality & Service:
Exceptional service is not defined by price point. It is defined by intention, consistency, and attention to detail. Many organizations aspire to be “luxury,” but true luxury is not a label. It is an experience that is thoughtfully designed and consistently delivered. It is what makes a guest feel seen, remembered, and valued long after the interaction ends.
The good news is that elevating service does not always require significant financial investment. By applying principles rooted in luxury hospitality, including personalization, anticipation of needs, and genuine care, any organization can create meaningful, memorable experiences that set them apart.
If this approach aligns with your goals, I'd love to connect.
About Me
With a foundation in luxury hospitality and a specialization in learning design, I bring a unique, dual-lens approach to service and training. I began my career with brands like The Ritz-Carlton and Marriott, where I developed a deep understanding of what drives exceptional guest experiences. My career in hospitality began with a passion for creating meaningful guest experiences, which evolved into a focus on how training and systems shape those experiences at scale. Over time, I transitioned into instructional design, where I have spent the past few year creating scalable training programs, eLearning, and onboarding experiences across hospitality, SaaS, and Edtech.
Today, I combine hands-on operational insight with formal training in Digital Media and Learning Design and Technology from Harvard Extension School to help organizations elevate both their service and their people. My work spans end-to-end program development, from needs analysis and curriculum design to content creation and performance optimization, always with a focus on clarity, usability, and measurable impact.
Highlighted Hospitality Expertise
The Ocean House, Watch Hill, Rhode Island
The Ritz-Carlton, Philadelphia
The Gaylord Rockies, Aurora, Colorado
A Forbes Triple Five-Star and AAA Five Diamond property, and a member of Relais & Châteaux, Ocean House is widely regarded as one of the most exceptional luxury resorts in the world. It is one of only fourteen properties globally to hold Forbes Five-Star ratings across its hotel, spa, and fine dining restaurant, a distinction that reflects the highest standard of service and guest experience.
In this environment, I developed a deep appreciation for highly personalized, detail-driven service while contributing to team training and onboarding efforts that supported consistently elevated guest experiences.
Known globally for setting the standard in luxury service, The Ritz-Carlton shaped my foundation in hospitality excellence. I was selected to participate in the brand’s Manager in Training program, a highly regarded development experience designed to cultivate future leaders in luxury hospitality. In this role, I supported the development and implementation of training initiatives that improved guest experience scores and strengthened service consistency, reinforcing the brand’s commitment to anticipatory service and operational precision.
As part of Marriott’s resort and convention portfolio, Gaylord Rockies operates at a large scale while maintaining high service standards. As a member of the opening team, I played a key role in developing and supporting large-scale onboarding and training initiatives during the launch of this 1,500-room property. In my role as Assistant Housekeeping Manager, I helped implement training programs that contributed to top-tier cleanliness rankings across the Marriott network, while leading and coordinating teams to deliver consistent, high-quality guest experiences.
